Oonagh Blackshaw´s profile

Reviews (1)


Longer than anticipated.

Received my shoes from Ecco after about 5 days. I didn't relaise until I had placed the order that they were coming from Sweden. I might not have done this had I known. I had to return one pair which was quite expensive. Wiould prefer to have delivery from a UK site and the possibility to return to one of the ECCO UK stores.

21 November 2012

Reply from ECCO SKO A/S

Dear mr. Blackshaw,

Thank you for your review, we appreciate the time you have taken to write this very much.

We are very sorry to hear you are not completely satisfied that the shoes had to be returned to Sweden. We are always looking to improve our customer service as much as possible. We appreciate the review as this helps us to identify any improvements that can be made. If you would encounter any problems or need any assistance in the future, for example regarding a return, please feel free to contact me. My contact information is stated below, we will do our best to give you the best customer service possible.

If you have any questions or remarks regarding this reply or anything else please do not hesitate to contact me personally.We do hope to see you again at shopeu.ecco.com

My best regards,

Jeffrey Janse
Customer Support
00800 3226 7467

Oonagh Blackshaw´s profile

profile image of Oonagh Blackshaw
Oonagh Blackshaw
United Kingdom