This year, I wanted a new silhouette for my Christmas display, something different, that stood out, from the typical products you can buy in a DIY store. This particular item, ticked all the right boxes, and I can't wait to get it attached to the front of my house over the Christmas period.
Sadly the first item I recieved had a problem, as I wasn't completely satisfied with the electrical connections, and was concerned about the possibility of water getting in to the controller. I took several pictures of the area where I was concerned and emailed festive lights, giving them all the details. They rang me back immediately, and agreed the product shouldn't be like that. They then proceeded to carry out an investigation of the stock a available in there warehouse. It came apparent that many if the items were the same. So festive lights undertook the necessary repairs to make this item safe, and water proof. They then immediately dispatched me a repaired silhouette, which arrived the following day.
The overal service from festive lights has been fantastic, there customer service has been second to none, dealing quickly with my concern regarding the item, and the speed of delivery was excellent, :)
So would like to say a big thank you to festive lights for there great customer service. Will certainly be using festive lights again, :)
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