LORRAINE YOUNG *´s profile

Reviews (1)

Atlantic Shopping - Bar Stools & Dining Chairs

Disappointed that to return unsuitable goods cost £40!!!!!

Internet shopping with this company is only good if you do not have to return the goods, customer BEWARE!!!!!

22 November 2012

Reply from Atlanticshopping

Dear Lorraine,

Many thanks for your review.

It seems as if there has been a slight bit of miscommunication in regards to your situation.

We do charge for the return of non-faulty goods, and this is at a subsidised cost to ourselves. This comes at the cost of £10 per box, which is where I believe there may have been a slight bit of confusion between you and one of our staff.

The model of stool you ordered are usually packaged 2 per box, thus meaning that the cost to return these would be £20 as opposed to the £40 that has been discussed prior to this review.

All of this information can be read on our Easy Returns policy which can be found here:

http://www.atlanticshopping.co.uk/customer-care#easyreturns

We hope that this is useful and we offer our deepest apologies for the frustration and confusion that has been caused.

If you have any further questions then please do not hesitate to contact us – we will be more than happy to help.

Kind regards
Joe
Atlantic Shopping team

LORRAINE YOUNG *´s profile

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LORRAINE YOUNG *
Reviewer
United Kingdom

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