I recently ordered a Birthday card for my best friend and a Christmas card for my brother and sister in law. Upon submitting the order i realised that my old address was in the system. I immediately logged in to my account and clicked on their 'change dispatch address' form, which very helpfully doesn't work. You can type in the new address, but there is no submit button to action the update.
I immediately called the company but customer services were closed. I also emailed them and sent on online form. I received an email back the next day to say it was too late to change the address and there is nothing they can do. They also said as it was not their fault and no refund would be sent. I argued that the fact their online system doesn't work, is definitely their fault, and it is also their fault that dispatch teams work faster than customer services. I have been met by silence.
Would recommend that nobody uses this company. Wish I had checked this site before placing an order!
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook