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Zavvi.The good one.

Ordered a t-shirt from Zavvi in grey and black. Order comes a few days later, in blue and pink ?. After relentless searching on their website for a complaint email address ended up phoning the customer service team, got told would receive an email with details for return within 5-10 minutes. Still haven't received, phoned in twice more to ask, put on hold for 8 minutes with a ghastly instrumental to accompany my wait. Ended up hanging up on the song on what seemed the fifth time it played, still haven't received my email.

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Glen Bevan
Portsmouth, United Kingdom