MR Rajnikant Jethwa´s profile

Reviews (1)

BetterBathrooms.com

gave lots of promises but failed to deliver

Ordering process was fine but delivery was a nightmare. I explained at the time of ordering that I am dis-able and can not lift anything. I was told that I would need two able persons for carring .This meant that I would have to use my contractor. I had to pay extra to garantee a fixed day. I requested a morning delivery as had to rely on contractors being available. The person, taking the order informed that he would pass the information on to the delivery company
When the goods did not arrive inthe morning. at approx 2pm I rang customer servises and informed them about my problem. I told them that my contractors pack up at 3:30pm. I need the delivery before that as I am Dis-able. I made three phone calls, half an hour apart to cutomer services, whose reply was delivery will be between 3:30 and 5:30 and they were unable to communicate with the diver.I requested to talk to manager and was told that he would ring me at 6;00pm., but he never rang back
I had negosiate with the contractor to stay behind at my cost.
The delivery lorry turned up at 4:45 and the driver indicated that his office could have communicated with him but had not.
I am still waiting for appology from the comany. .

21 November 2012

Reply from Better Bathrooms UK LTD

Thank you so much for your feedback; it is very much appreciated.
I am sorry our courier service did not deliver when expected. Although a guaranteed delivery service is an all day appointment, the courier will accommodate whenever they can. It is unfortunate they were unable to make contact with the driver so were unable to call you 1 hour before the delivery would be made.
Please be assured a team manager did try to call you on 19 November as promised at 17:44 but was experiencing problems as the call was being disconnected when she rang.
We constantly strive for customer excellence and I will be speaking with the courier company.
Thank you for your business, we appreciate the feedback and your custom.

MR Rajnikant Jethwa´s profile

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MR Rajnikant Jethwa
Reviewer
United States

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