Ordered an large kitchen appliance from them in NOVEMBER 2012. Will be 4 months in a weeks time.
I heard so many tales through out this time from them, a new excuse every time i called (i made over 20 calls).
Requested a refund, was told to wait 7-10 days, after 10 days i didnt get my money back. So i called back and was told to wait a further 30 days.
Customer service is TERRIBLE barin in mind there is only like 2 people who work on the phones, a female and a male, where majority of the time you would come across the guy who is moody and laughs at you when your asking for reasons, and in one case shut the phone on me.
Just to let ppl know you do not need to have paid with a credit card to recover your money through the bank. I paid with a debit card, and called my bank to explain to them what had happened so they said ok dont call them
any more we will deal with them and you will have the money in your account in 30 days by us. 2 weeks later my bank contacted me to inform that they have agreed to make the refund directly. And then for the first time ever i received a email from redhill for the refund.
So dont wait for months just call your bank, They will give them the pressure
I needed the lenses for a near by event so i ordered with this company because the Item was sposed to be sent 1st class delivery, been 5days since my order was placed and im still waiting, never mind the fact i couldnt use it for the event i purchased it for in the first place. Called the customer service where i was told "well we have dispatched it, its with royal mail, we cant do anything about it". Not very helpful at all therefore i will not be using this company again.
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