I ordered a large fridge online. It was in stock with a very quick delivery time. I also requested my old appliance was removed. The day before as promised I received a time slot for delivery of my new item. The item was delivered and my old appliance removed. They did exactly what they said they would do and I am very pleased with the service I received from the Coopelectricalshop. Thanks.
Purchased a shower cubicle and shower tray. Delivery estimate 7 -10 days but took a month only to discover to my dismay that the wrong item had been delivered. Customer services is totally ineffectual. I advised online that the wrong item had been delivered only 24 hours later for them to ask me to send an image of the wrong item. i would not know how to do this and why should I. They delivered the wrong item more than three weeks late and even now they are asking the customer to go through hoops before rectifying the problem. Truely very poor service
26/12/12 despite promises that my money they took on the 13/10/12 for goods they could not supply would be refunded it still has not been refunded. I am left with no option now but to go through the small claims court. If it was possible to give no stars I would.
Their response is factually incorrect. Yes they did attempt to collect the shower tray once e-mailing at 2.07pm on the day they wished to collect the shower tray. Both my husband and I work so were not able to be at home to arrange for shower tray to be collected. I have kept this e-mail and can provide if wanted. I did not make a claim via my Credit Card but via Paypal. I also advised Paypal of the exact amount of the shower tray and that was the amount I was claiming, I did not attempt to reclaim all the money. Again I can provide evidence of this. Paypal did not find in my favour because the manufacturer collected the shower tray and I did not have proof of return and rather dishonestly Nationwide Bathrooms despite sending me an e-mail acknowleding receipt refused to verify this with Paypal. Again I can provide evidence. I rather suspect my reimbursement has more to do with them being served by the small claims court. No not for the whole amount but just for the shower tray which is all I have ever asked for. Should any of this sorry tale need to be verified I am more than happy to do it.
Subject: Significantly Not as Described dispute Open: Case no.PP-002-089-746-839
Date: 27 November 2012 08:55:43 GMT
Dear karen dungate,
Your Significantly Not as Described dispute for the payment you sent to
Galco Enterprises Ltd on 13 Oct 2012 (Transaction 62K01597V22080057) is now
We notified Galco Enterprises Ltd of your request for a 142.38 GBP refund.
If Galco Enterprises Ltd agrees to this refund, the dispute will be closed
once the refund is processed.
By opening a dispute, you are communicating with the seller, not PayPal,
about this problem transaction. We will email you when your seller posts a
response in the Resolution Centre.
To learn more about PayPal's dispute resolution process, log in to your
account and click the 'Tutorials' link on the Resolution Centre tab.
Deadline: 16 Dec 2012
ON THE 7TH JANUARY 2013 ALMOST THREE MONTHS AFTER TAKING OUR MONEY FOR GOODS THAT INITIALLY WERE SENT TO US ERRONOUSLY ONLY THEN TO LEARN THEY COULD NOT SOURCE OUR ORIGINAL GOODS OUR MONEY HAS BEEN REFUNDED. I SIMPLY LEAVE THIS UP TO PROSPECTIVE BUYERS OF THE FUTURE TO DETERMINE IF THEY WOULD BE SATISFIED WITH THIS LEVEL OF SERVICE. READ ALL THE COMMENTS FROM MYSELF AS A CUSTOMER AND NATIONWIDE BATHROOM AS THE SERVICE PROVIDER AND REACH YOUR OWN DECISION. NEVER ONCE DID CUSTOMER SERVICES TELEPHONE ME TO DISCUSS MY REQUEST FOR RE-IMBURSEMENT OF THE COST OF THE SHOWER TRAY. THEY MAY HAVE RUNG TO CO-ORDITATE RETURN OF THE SHOWER TRAY BUT NEVER ATTEMPTED TO BE PROACTIVE IN OLVING THE PROBLEM.
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