Karen Dungate´s profile
Reviews (3)
BathEmpire
Did as they said.
Purchase processed quickly and delivered on time an improvement on some of their competitors.
Coopelectricalshop
Prompt and efficient delivery of goods ordered
I ordered a large fridge online. It was in stock with a very quick delivery time. I also requested my old appliance was removed. The day before as promised I received a time slot for delivery of my new item. The item was delivered and my old appliance removed. They did exactly what they said they would do and I am very pleased with the service I received from the Coopelectricalshop. Thanks.
Nationwide Bathrooms
Dreadful. Do business with extreme caution
Purchased a shower cubicle and shower tray. Delivery estimate 7 -10 days but took a month only to discover to my dismay that the wrong item had been delivered. Customer services is totally ineffectual. I advised online that the wrong item had been delivered only 24 hours later for them to ask me to send an image of the wrong item. i would not know how to do this and why should I. They delivered the wrong item more than three weeks late and even now they are asking the customer to go through hoops before rectifying the problem. Truely very poor service
Update
26/12/12 despite promises that my money they took on the 13/10/12 for goods they could not supply would be refunded it still has not been refunded. I am left with no option now but to go through the small claims court. If it was possible to give no stars I would.
Update
Their response is factually incorrect. Yes they did attempt to collect the shower tray once e-mailing at 2.07pm on the day they wished to collect the shower tray. Both my husband and I work so were not able to be at home to arrange for shower tray to be collected. I have kept this e-mail and can provide if wanted. I did not make a claim via my Credit Card but via Paypal. I also advised Paypal of the exact amount of the shower tray and that was the amount I was claiming, I did not attempt to reclaim all the money. Again I can provide evidence of this. Paypal did not find in my favour because the manufacturer collected the shower tray and I did not have proof of return and rather dishonestly Nationwide Bathrooms despite sending me an e-mail acknowleding receipt refused to verify this with Paypal. Again I can provide evidence. I rather suspect my reimbursement has more to do with them being served by the small claims court. No not for the whole amount but just for the shower tray which is all I have ever asked for. Should any of this sorry tale need to be verified I am more than happy to do it.
From: service@paypal.co.uk
Subject: Significantly Not as Described dispute Open: Case no.PP-002-089-746-839
Date: 27 November 2012 08:55:43 GMT
To: karen.dungate@sky.com
Dear karen dungate,
Your Significantly Not as Described dispute for the payment you sent to
Galco Enterprises Ltd on 13 Oct 2012 (Transaction 62K01597V22080057) is now
open.
We notified Galco Enterprises Ltd of your request for a 142.38 GBP refund.
If Galco Enterprises Ltd agrees to this refund, the dispute will be closed
once the refund is processed.
By opening a dispute, you are communicating with the seller, not PayPal,
about this problem transaction. We will email you when your seller posts a
response in the Resolution Centre.
To learn more about PayPal's dispute resolution process, log in to your
account and click the 'Tutorials' link on the Resolution Centre tab.
-----------------------------------
Deadline: 16 Dec 2012
-----------------------------------
Update
ON THE 7TH JANUARY 2013 ALMOST THREE MONTHS AFTER TAKING OUR MONEY FOR GOODS THAT INITIALLY WERE SENT TO US ERRONOUSLY ONLY THEN TO LEARN THEY COULD NOT SOURCE OUR ORIGINAL GOODS OUR MONEY HAS BEEN REFUNDED. I SIMPLY LEAVE THIS UP TO PROSPECTIVE BUYERS OF THE FUTURE TO DETERMINE IF THEY WOULD BE SATISFIED WITH THIS LEVEL OF SERVICE. READ ALL THE COMMENTS FROM MYSELF AS A CUSTOMER AND NATIONWIDE BATHROOM AS THE SERVICE PROVIDER AND REACH YOUR OWN DECISION. NEVER ONCE DID CUSTOMER SERVICES TELEPHONE ME TO DISCUSS MY REQUEST FOR RE-IMBURSEMENT OF THE COST OF THE SHOWER TRAY. THEY MAY HAVE RUNG TO CO-ORDITATE RETURN OF THE SHOWER TRAY BUT NEVER ATTEMPTED TO BE PROACTIVE IN OLVING THE PROBLEM.
Reply from Nationwide Bathrooms
Karen Dungate´s profile
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To provide you with the fastest possible delivery, your enclosure and tray were ordered to be delivered direct to yourself from the Manufacturer. Unfortunately on this occasion the manufacturer delivered the incorrect tray which we appologise for, we do our utmost to minimise any errors such as this however the manufacturer have confirmed this was an error on their part.
We attempted to liaise with yourself to collect the incorrect tray and subsequently provide you with a refund on numerous occasions however you made this very difficult stating 'the collection of the shower tray is not my responsibility' and as a result several attempts were made to collect the tray at our own cost without success.
Once we had collected the tray we attempted to provide you with a refund however we were informed you had carried out a chargeback for the full order amount and not just the tray which was returned, your chargeback claim was for the full order which also included a shower enclosure which was not returned, the value of the tray was less than 20% of the full order value and as a result your were claiming a refund for goods you had not returned. By initiating a chargeback we were unable to provide any refund until the inaccuracies in your claim were resolved by the credit card company. The investigation in to your claim took over 2 weeks to be processed and the outcome of the investigation was that they refused your claim as it was not correct. We were only notified of this decision over the festive break and have now refunded the value of the returned tray upon our return in the New Year.
We appologise for any inconvenience, however this issue would have been resolved a lot sooner if we had been allowed to collect the tray and an incorrect claim had not been made to the credit card company.
Response to Update...
All our online payments are processed through PayPal whether Debit Card, Credit Card or a PayPal Payment and as such we are not made aware of payment details for security purposes, we apologise for inaccurately stating that it was through a credit card company rather than PayPal.
With regards to the supplied email, this email was dated the 27 November however PayPal case history shows that on the 28th November 2012 the "Buyer escalated the dispute to a claim". This claim was for the full amount of £727.58 and not £142.38.
Unfortunately as you escalated the dispute to a claim within 24 hours of opening the dispute we didn't have the opportunity to review the dispute details before these were replaced on the PayPal system with the escalated claim which was for the full amount of £727.58. We have verified again with PayPal today and the only amount showing as the disputed amount on the PayPal system is £727.58.
Details from our PayPal System
Not as described - Claim - no PP-002-089-746-839
28/11/2012 20:19 GMT - PayPal: Buyer escalated this dispute to a Claim.
Disputed Amount:
£727.58 GBP
Buyer reason(s):
Different Model
Status
We have completed our investigation and refused this claim.
We appreciate that the escalation of the dispute to a claim for the full amount may have been a genuine error on your part, however once the claim for the full amount had been made, PayPal will not allow us to do a refund for any other amount other than that of the full claim which was £727.58 until they have carried out a full investigation. This is why the process unfortunately took considerable longer than usual.
We would also like to clarify that as of the 7th January 2013 we have not been served by the Small Claims Court so this is not the reason for the reimbursement, but rather that matter was resolved with PayPal so we could refund as per our policy.
We try and resolve all issues as quickly as possible and on this occasion this regrettably was not the case. We apologise for any inconvenience this may have caused and only intended to reply here with the information that was supplied to ourselves.