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Merlin Cycles Ltd

I ordered/paid for a rear mech and received a front one. NOT GOOD.

I ordered and paid for a rear mech and received a front one. I then had to send this back at my own cost before I was sent a rear mech. In total it took 11 days for my order to arrive correctly. Bad service.

21 November 2012

Reply from merlincycles.com

Dear Sir
Very sorry for the most basic of errors, it is not our usual level of service but once in a while human errors do occur. I can see from your account that the shipping costs where refunded to the card used for the original purchase. I will add a gift voucher to your account tomorrow as a goodwill gesture and an apology from ourselves
Kind regards
John

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United States

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