Derek Coombes´ profile

Reviews (2)


Poor customer support and unreliable delivery Company.

I bought a steam cleaner was advised on numerous occasions product was being delivered on a Friday, waited in all day - nothing, then saw on delivery system that it was going to be Saturday - nothing, then advised delivery is now Monday it did come but box was well bashed in (photos taken). When unpacked steamer was OK but one attachment was broken, sent e-mail to True Shopping no reply. Fortunately steamer does work but obviously very upset at customer service & support.

10 February 2014

Reply from

Hello Mr Coombes,

As per our telephone conversation I apologise again for the issues that you had with the delivery of your order and hope that you feel happier about our customer service now.

Kind regards
the team

Satisfaction with very little input on my part.

Just back from holiday washing machine blows up very next day, so there was I searching an ideal machine to replace the old one at the right price, compare sites led me to the Fires-cookers site, found the model we wanted at a good price, so ordered & chose the first delivery day available at normal delivery costs and there it was at 8.30am on the day. Paid and had old machine collected at same time. I fitted new machine and so far we are more than happy with our choice. No dramas no worries all executed like clockwork, well done.

Derek Coombes´ profile

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Derek Coombes
United Kingdom