I left my daughter's laptop in to PC World Know How, Guildford for repair and data retrieval on 24th Oct. The laptop was booked in and I was told i would get it back in 14days. I paid :
£50 for the fault finding service
£80 for the data retieval.
On 5th Nov I got a phone call from PC world saying they needed a hard drive to store the retieved data, and was told I could purchase one for around £60. Thankfully I had one at home, so I brought it to the store. When I brought it in later that day I discovered that nothing had been done to the laptop over the 12 days!! and that it would have to be booked in again. They should have told me an external hard drive was required when I first brought it in!!!
The laptop was booked in again and again I was told 2 weeks. Sure enough I was phoned on Tuesday this week to say my laptop was ready for collection.
I went into PC World yesterday to pick it up, only to find they had done the data retieval but not done anything regarding the repair.
I demanded to see the Manager who said he was very sorry but there must have been a mix up!!! He offered to book the laptop in again, and the work would take up to 28days!!! I was furios. The store have displayed incompetence at all levels, do they only employ idiots? Needless to say I declined and took my un repaired laptop away.
I will never use Know How again and will advise anyone I know not to.
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