I was initially rather worried about purchasing from Ticketweb given the other reviews on TrustPilot - concert tickets are notorious for either not turning up, arriving late or being wrong in terms of venue, artist or time. So when I read a tonne of negative reviews /after/ purchasing my ticket for an upcoming gig in London (VNV Nation in November), I was quickly reviewing the refund policy just in case.
I bought my tickets on the 18th of March and went through a fairly painless booking procedure, even if I did end up paying £2.50 p&p and another £2.50 booking fee for a £20 ticket - though fees seem to be standard everywhere and Ticketweb were certainly cheaper than See Tickets who wanted a full £5 booking. There were two options for delivery - e-ticket or posted out, but they both (for some bizarre reason) cost the £2.50. Opting for the security of physical tickets, I had them posted out.
Order confirmed! Brill, and according to the website the ticket would be posted out within 48 hours. Okay, so... 48 hours. No dispatch notice. Okay, well maybe it's 72 hours - the concert isn't for a few months, they might be waiting for more purchases to do a print run.
Four days later, motivated by the negative reviews here, I did ask for an update on the Ticketweb facebook page. If you're going to ask a question, publicly allows for very little wriggle room. Thankfully, the post was answered with a 'Yup, they're being printed/dispatched, will be out for delivery soon'.
Lo and behold, the hold up wasn't actually ticketweb - it was Royal Mail. The tickets took about a week to arrive, which is forgivable given the Royal Mail 5 - 7 working days time frame. The tickets arrived in a branded Ticketweb envelope, with a colourful ticket holder inside. And one ticket, complete with pretty shiny hologram.
I will admit, Ticketweb seem to be a bit hit and miss judging by their facebook page. It seems to be a fairly even split between those complaining and those praising, though the complaints do seem to get answered if you complain publicly (as I did above).
If push comes to shove the contact details are available on the website here: http://www.ticketweb.co.uk/help/helpdesk/?l=en-us&tm_link=tm_i_1&language=en-us&tm_link=tm_i_1
and here they are for your information:
'If you need help or have a question please use the "Ask a Question" feature above or call Customer Services on 08444 999 999.
The lines are open Monday to Friday from 9.00am to 8.00pm and Saturday and Sunday from 10.00am to 4.00pm. International Customers please call +44 (0) 161 425 7563.'
The 'Ask a Question link' is http://ticketweb.custhelp.com/app/ask
I hope this review helps you make a decision. I had no problems with the company, but at least if you do you can get some assistance. :)
So I admit I'm a bit of a Japanophile, and I adore the (largely exclusive) range of Hello Kitty sweets this company do. However, during my various shops with Cybercandy I've also had the pleasure of A) giant Pocky B) Harry Potter Chocolate Frogs, C) Super cute (and bubblewrapped secure) packaging.
I've been to their Covent Garden store (before it relocated and after) and have always been impressed with the sheer range of things they do. Everything from Tootsie Rolls and Twinkies (which are, admittedly, unimpressive after Riesen Bars) to genuine Mountain Dew, and much more besides.
If you know an American candy fan, or even a Japanese candy fan, Cybercandy will have it in stock ready!
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