More waffle from this compant .They should be closed down. I have posted the reply and if you understand it then please let me know. I really thought that I was marginally above average inteligence but clearly not.
I W AS NOT THIS STRESSED AFTER 6 MONTHS CHEMOTHERAPY Here is the pathetic reply.
Firstly please accept my sincere apologies for the upset caused as a result of the problems that you have experienced with our service to date; we do strive to offer an exceptional service to all our customers and we are extremely disappointed when we do not achieve this.
I can confirm that in order to rectify the billing, we cancelled back to 1st November 2011 and re-billed for the period 1st November 2011 to 30th November 2011, which shows a balance of -£118.63 and a total credit of £990.01, this is for the bills credited back.
The bill dated 18th November 2012 is for the period from 1st December 2011 to 15th March 2012 which shows amount due £112.49 and billed amount is £1102.50.
The final bill amount of £112.49 is to firm meter readings, the Electricity is smart meter reading taken remotely and the Gas are the meter readings provided by you which has brought your consumption up to date.
Once again, please accept my sincere apologies for the unnecessary inconvenience caused. If you have any questions, please do not hesitate to contact the Customer Service team on 0845 215 5000, the lines are open Monday to Friday 8.00am - 8.00pm and 9.00am – 1pm on Saturdays. Alternatively, please respond to this email.
As always we're here to help
If we can help with anything else, please email us Paid final bill of £203.23 then another final bill of 27.01 after being totally traumatised by this company.After 8 months of moving house they have sent me another bill for £112.49. Spent 45 mins holding on for some service.Then argued it was correct .Asked if he could get a manager to contact me and he refused.....I HAVE NEVER HAD ONE CORRECT BILL SINCE I JOINED THIS COMPANY AND COULD'NT CHANGE SUPPLIER TILL IT WAS SORTED. My tenant has had the same problems and she is pulling her hair out also ......
DO NOT JOIN THIS COMPANY NO MATTER WHAT THEY PROMISE YOU
Well more demands for £112, No one has bothered to call me.They email me. Just called them again. How can one bill be £1100 and final bill be £27.00 then demands months later £112.00. I had accumulated a duel fuel discount but lost that as I moved house. make sense of that;;;; Think I probably need watchdog or ofgem to sort this as it's making me ill. I will not be bullied into paying I dont owe it and a year on they are hounding me.
There trading motto is Smarter services for life. What a joke !!! this will probably see me off before my illness....
Back on my case sending credit letters now !!!! They refunded me £360.54 in March now they are chasing me again. I'm back on chemotherapy and it doesn't give me as much grief as FIRST UTILTY.
INSENSITIVE INCOMPETENT IDOTS
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