Originally received the product promptly. However since returning It has been a constant fight to get my monies back. I was back and forth with the returns department for a while, then all went quiet. The Item has been back with them for over 3 months now.
I wrote a few emails and finally they got back to me saying that because they couldn't find the item in the returns department, I would require my original postal receipt from when I returned the item. This was not possible.
Now I'm being told that without this receipt, they cannot refund my money for the faulty item they originally sent me. I am currently fighting this decision.
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