Sarah Louise´s profile

Reviews (6)

BeautyBay.com

awesome!

i have used beauty bay several times and have never had any trouble. always fast, the choice is excellent and prices reasonable. highly recommend!

Waitrose

rapidly going down hill

ive been shopping at waitrose for 15 years (bromley south and beckenham branches) and recently noticed that they seem to be slacking these days. staff politeness hit and miss, dirty toilets, empty shelves, aisles blocked with shelf stackers and personal shoppers. always discontinuing popular products, and very slow to get new products in stock. regular long waits at the understaffed customer services desk to use 'quick-check'. sometimes quicker to just queue. so today was the last straw. just had an altercation with the guy on the car park gate at the bromley south branch. week in and week out in spend £200+. he absolutely knows my face. so today i could not locate my car park ticket. showed him my receipt for nearly £90 - stoney-faced he announced that 'it doesnt matter how much you spend, you need a ticket'. really?? i offered to pay but he wasnt so sure of himself that he would take my money. so, stuff this. sick and tired of being over charged for such 'service'. i am off to your competitors

Simply Hike

excellent service

recently purchased a tent, which arrived promptly and well packaged. recommended!

John Lewis

new website is rubbish

always having issues with this new website. well, its hardly new now, been up for months. this time (and not for the first time) i have got to the checkout and it refuses to acknowledge the address i have chosen that is my usual address, saying info is missing, on every line no less! - not the case. so i have to call in the morning and order, like i did before, no doubt at my own expense. the last time was weeks ago, so clearly it has not been resolved. wouldnt be so bad but one item i want has been out of stock for months - and ive just grabbed the last one left - or so i thought. you watch, by the time i call them in the morning the item will be sold to some one else. grrr!

Chemist-4-u

taken the money, no goods, no contact number

really wish i had seen these reviews before ordering. its has been 9 days, they have taken my money and yet nothing has been delivered. no phone number to contact them, only a lame 'ticket' system, requiring you to check on the 'status'. unacceptable. will keep pesterting them on facebook. DO NOT USE

Kate found this review useful

18 December 2012

Reply from Innox Trading Ltd

Hi, Sarah.

I have had a look into your order and ticket. I can confirm that your ticket has been responded to by one of our support staff. This seems to be the most common issue (on Trustkeeper) but sometimes Royal Mail do lose post, we send around 10,000 items a week and only about 10 - 20 of these are lost in the post.

I do understand your concerns and those of the rest of the users of Trustkeeper. Unfortunately we cannot stop this from happening. We do have "Interlink" - This is our courier for our bulky/more expensive orders, every customer (Except Groupon) is given the option of using this service, however some do not wish to pay the extra cost of this guarantee. I can assure you if an item is lost in the mail we ALWAYS replace or refund the customer’s order.

We are looking to re-add the contact number back on to the website shortly, however would advise customers to use the ticket support as first contact for assistance.

Thanks

Taz Store

useless

have been trying for several days to order an item. says it is in stock. go to checkout... fill in my details... go to pay... and everytime you get to the 'delivery' section, the page shows up for a nano-second before going completely blank. thats it

have emailed - no reply

have attempted to call them but get this strange automated message about 'if you want to own this phone number'... some kind of advertising spiel

so i googled reviews of the company and find i am not alone in finding them wanting

Alex Dunn found this review useful

Sarah Louise´s profile

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Sarah Louise
Reviewer
1970
London, United Kingdom

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