ive been shopping at waitrose for 15 years (bromley south and beckenham branches) and recently noticed that they seem to be slacking these days. staff politeness hit and miss, dirty toilets, empty shelves, aisles blocked with shelf stackers and personal shoppers. always discontinuing popular products, and very slow to get new products in stock. regular long waits at the understaffed customer services desk to use 'quick-check'. sometimes quicker to just queue. so today was the last straw. just had an altercation with the guy on the car park gate at the bromley south branch. week in and week out in spend £200+. he absolutely knows my face. so today i could not locate my car park ticket. showed him my receipt for nearly £90 - stoney-faced he announced that 'it doesnt matter how much you spend, you need a ticket'. really?? i offered to pay but he wasnt so sure of himself that he would take my money. so, stuff this. sick and tired of being over charged for such 'service'. i am off to your competitors
always having issues with this new website. well, its hardly new now, been up for months. this time (and not for the first time) i have got to the checkout and it refuses to acknowledge the address i have chosen that is my usual address, saying info is missing, on every line no less! - not the case. so i have to call in the morning and order, like i did before, no doubt at my own expense. the last time was weeks ago, so clearly it has not been resolved. wouldnt be so bad but one item i want has been out of stock for months - and ive just grabbed the last one left - or so i thought. you watch, by the time i call them in the morning the item will be sold to some one else. grrr!
really wish i had seen these reviews before ordering. its has been 9 days, they have taken my money and yet nothing has been delivered. no phone number to contact them, only a lame 'ticket' system, requiring you to check on the 'status'. unacceptable. will keep pesterting them on facebook. DO NOT USE
Kate found this review useful
have been trying for several days to order an item. says it is in stock. go to checkout... fill in my details... go to pay... and everytime you get to the 'delivery' section, the page shows up for a nano-second before going completely blank. thats it
have emailed - no reply
have attempted to call them but get this strange automated message about 'if you want to own this phone number'... some kind of advertising spiel
so i googled reviews of the company and find i am not alone in finding them wanting
Alex Dunn found this review useful
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