Sarah Louise´s profile
Reviews (3)
John Lewis
new website is rubbish
always having issues with this new website. well, its hardly new now, been up for months. this time (and not for the first time) i have got to the checkout and it refuses to acknowledge the address i have chosen that is my usual address, saying info is missing, on every line no less! - not the case. so i have to call in the morning and order, like i did before, no doubt at my own expense. the last time was weeks ago, so clearly it has not been resolved. wouldnt be so bad but one item i want has been out of stock for months - and ive just grabbed the last one left - or so i thought. you watch, by the time i call them in the morning the item will be sold to some one else. grrr!
Chemist-4-u
taken the money, no goods, no contact number
really wish i had seen these reviews before ordering. its has been 9 days, they have taken my money and yet nothing has been delivered. no phone number to contact them, only a lame 'ticket' system, requiring you to check on the 'status'. unacceptable. will keep pesterting them on facebook. DO NOT USE
Kate found this review useful
Reply from Innox Trading Ltd
Taz Store
useless
have been trying for several days to order an item. says it is in stock. go to checkout... fill in my details... go to pay... and everytime you get to the 'delivery' section, the page shows up for a nano-second before going completely blank. thats it
have emailed - no reply
have attempted to call them but get this strange automated message about 'if you want to own this phone number'... some kind of advertising spiel
so i googled reviews of the company and find i am not alone in finding them wanting
Alex Dunn found this review useful
Sarah Louise´s profile
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I have had a look into your order and ticket. I can confirm that your ticket has been responded to by one of our support staff. This seems to be the most common issue (on Trustkeeper) but sometimes Royal Mail do lose post, we send around 10,000 items a week and only about 10 - 20 of these are lost in the post.
I do understand your concerns and those of the rest of the users of Trustkeeper. Unfortunately we cannot stop this from happening. We do have "Interlink" - This is our courier for our bulky/more expensive orders, every customer (Except Groupon) is given the option of using this service, however some do not wish to pay the extra cost of this guarantee. I can assure you if an item is lost in the mail we ALWAYS replace or refund the customer’s order.
We are looking to re-add the contact number back on to the website shortly, however would advise customers to use the ticket support as first contact for assistance.
Thanks