After a few successful orders, Merlin is now my first stop for bike bits and pieces. I've bought various items, including clearance items (where the margins must be lower or even loss-making) and they always turn up quickly and in the same excellent packaging as the "full-price" items. I say "full-price", because somehow they always seem to be the cheapest. My average wait time for deliveries from Merlin has been just over a day. Incredible.
It sounds like I work there or have shares in them, but I'm just a very happy customer.
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