Brian Bell´s profile

Reviews (1)

Stratstone

Stratstone Jaguar Lye (Stourbridge) Double standards - no customer loyalty or care.

Bought a brand new Jag XF (GREAT CAR).
Staff at the Lye Dealership were friendly, smiling, warm and approachable when I was buying.
When I had to sell back to them (due to personal circumstances) they were the exact opposite. Cold, unhelpful, rude, and didn't ring back x6. Instead they advised us to go to "their own" website and putt in the car details and we would be given a price. On completion and discussion with Statstone Lye they said "that quote is for an excellent condition car" and went onto say in a particularly Arthur Daly fashion "who can say what excellent means". Needless to say they did not honour the website offer and made an offer far below the website quote. Unfortunately we had to take the offer (no choice).

XF good car - stratstone jaguar lye very poor customer loyalty and care - very dodgy website. BEWARE OF STRATSTONE JAG LYE!!!!

Also contacted Pendragon PLC - what a surprise - no reply!!!!!!!!!!

Brian Bell´s profile

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Brian Bell
Reviewer
1962
United Kingdom

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