Julian´s profile
Reviews (1)
Just Vitamins
What is the point of letterbox friendly packaging if order put in large box!
My order consisted of 5 products that would have fitted through my letterbox is split into two shipments. Instead they were put in a large box that I had to pick up at local sorting office.
Either remove the 'Letterbox-friendly packaging' claim from your website or ship in packages that will fit through letterboxes
22 November 2012
Reply from Just Vitamins Ltd
Julian´s profile
United Kingdom
About
Connect with Facebook to get one click access to Trustpilot. It's easier.
Sign up with Facebook
Our largest postal pack doesn't exceed 230mm wide and 35mm high, so will fit smoothly through an EU standard letterbox. We do understand that not all letterboxes are this size, so we try to make this information clearly available for our customers to see.
When you order in future, you can enter a message during checkout for the postman, which will be displayed on your delivery parcel - maybe ask them to leave with a specific neighbour, or "please leave behind the wheelie bin", or whatever you wish.
Short of sending everything as a postcard, it's almost impossible to ensure that every order does go through every single letterbox, but we do genuinely manage to get most of them through - or at least ensure delivery to a neighbour or similar as I suggested - as you can hopefully tell from our feedback here.
Thanks very much for your custom, and I'm sorry things didn't happen as smoothly as either of us would have liked on this occassion.
Please contact Just Vitamins Customer Services on 024 7669 5115 during office hours if you would like to discuss this further.
Regards
Simon
Just Vitamins Customer Team