John T´s profile

Reviews (2)

RationalFX

A less than satisfactory experience

I have previously left a very positive review of xendpay, but my recent experience was less than satisfactory.
I was simply trying to send a periodic payment to the same destination account, but was prevented from doing so, being advised that "You cannot send this amount", irrespective of the amount I input - even 1p! I had to apply to increase my limit, even though I hadn't been notified if my limit had expired or been breached. This inevitably delayed a time-critical transaction. I'm still even sure whether my limit had expired or been breached, or whether there was a block/glitch/error on my account.
Having notified xendpay of the problems, I subsequently received 4 duplicate email notifications advising that my limit had been increased.
A rather frustrating, clumsy and disconcerting experience.

07 December 2012

Reply from RationalFX Ltd.

Thanks for the review John. We are really sorry about the problems you experienced with Xendpay - which actually has it's own distinct review page at www.trustpilot.co.uk/review/xendpay.com

I will make sure we look into this problem and I will email you personally with a proper response. I am at your disposal if you would like to discuss this further. Jake Holloway, Head of Xendpay

Xendpay

Efficient, reliable and cost-effective

I use this service regularly. Easy to use, straightforward and very reliable. Good customer service/back-up from efficient call centre staff who are readily available. Highly recommended.
Would be good if there was a tiered discount structure/incentive to reward regular users.

22 November 2012

Reply from Xendpay Ltd

Thank you John. We really like the idea of the tiered discount structure for regular customers - so watch this space. Xendpay Team

John T´s profile

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John T
Reviewer
United Kingdom

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