MyNameNecklace

The necklace not correct

First of all it takes too long to receive. I ordered the Necklace on October 17, 2012 and received an Email that it was shopped on the 22. I did not receive it untill November 20, 2012. When I received it my order was not correct. The initals were reversed. I e mlailed and explaned this and sent a picture as requested. Today I receive an email stating that It was made as my order. My ordered stated the B should be on right side and th E on the left. When you put the necklace on the E is on the right and the B is on the left. If there is an issue on how the order was requested, you need a better way to specify the order. There should be a space to put the full name so your company will understand; now they want to charge me a 30 percent restoncking fee. I will not refer anyone to your company, instead I advise them not to order from you.

25 November 2012

Reply from www.mynamenecklace.com

Hi Mary,

I am very sorry for this inconvenience. I have sent you an email with more details regarding this order. We have forgone the restocking fee that you have to pay.

Thanks,

Autumn
Marketing Manager
MyNameNecklace.com