I used this platform several time; it's fairly easy, and it find good solutions.
Moreover, it simplify the contact with the hotel/hostel/b&b, and this is useful to solve some situations.
The service is very useful, and it's quite simple to use.
Your customer care sometimes answer quickly, sometimes doesn't answer at all.
I sent a precise amount, but the recipient received some 13 euro less than the "delivery amount".
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