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Ordered giant poster and got transfer tattoos

So, I ordered a giant Van Gough print off the site and was quite surprised to recieve an A5 sized envelope from GBposters a few days later. I recieved a receipt with the exact order that I had made written on, but in the parcel was a small packet of 'moshi monster' transfer tattoos.

I emailed and got a response straight away saying that they were very sorry and that the product I ordered was out of stock but they would send a new one to me asap or refund the cost. I decided I'd be happy to wait but it's been over a week, and since trying to get in touch again have heard nothing.

I know everyone's busy at this time of year, but I would have rather just been told at the start that this particular product wasn't available and gone somewhere else to make my order rather than deal with the faff. Still not got a refund or any word on the poster making it's way to my flat, pretty disappointed to be honest.

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Nicola Hancock
United States