I purchased two small furniture units on 22 August 2012 from the Westfield Mall store in Stratford, London. Delivery was promised around mid September. They were emphatic that this schedule would be met. I was called later to be told it was delayed until 9 November. I asked that, since I would be on holiday between 10 to 17 November, please deliver after 17th. Dwell emailed confirmation that this had been done. While on holiday I received daily text messages from DPD saying they were delivering - on 12/13/14/16 November. You can't reply to these texts to reschedule, only option is to reply with a 1 for deliver next day etc. In hindsight I should have kept replying and incrementally delaying the delivery by 1 day at a time until the following week was reached. When I got back to the UK I went on the DPD website and it let me reschedule delivery for 23 Nov (tomorrow!). But Dwell just called to say that one of the units had been returned to their warehouse because there were two separate DPD deliveries (impossible to tell from the DPD website). Usual line of "we can but apologise". Words are not enough. If some more material offer had been made I may have considered shopping at Dwell again (because their furniture is appealing). But I can't risk the blood pressure damage, so will not be shopping there again.
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