I bought a HP touchsmart pc from Currys in June, paying almost £600. Problems started in October when the pc wouldn't boot up. I phoned the team who talked me through procedures but said it would be better to revert to factory settings. I decided not to do it at that time but when the problem arose again a week later, I phoned them back and told them to do it. As I had also purchased Cloud backup I was able to restore all my photos and documents. However the problem cropped up again and this time when I phoned I was told it was probably the hard drive and to phone HP, as, if Currys carried out a repair it would invalidate the warranty! What was I paying £8 a month for? I phoned HP who couldn't have been more helpful. They're sending a technician to replace the hard drive. I emailed Knowhow complaining and asking if they could explain what I was paying for. They phoned me to basically say "peace of mind and accidental damage" My house insurance covers accidental damage and I haven't had peace of mind. The extended warranty with HP only cost £52 for an extra 2 years whereas I would have been paying Currys £96 per year so that they could tell me to phone HP! Needless to say, when I asked for a refund I was told they don't give refunds! Stay away from this "service agreement"
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