I bought a HP touchsmart pc from Currys in June, paying almost £600. Problems started in October when the pc wouldn't boot up. I phoned the team who talked me through procedures but said it would be better to revert to factory settings. I decided not to do it at that time but when the problem arose again a week later, I phoned them back and told them to do it. As I had also purchased Cloud backup I was able to restore all my photos and documents. However the problem cropped up again and this time when I phoned I was told it was probably the hard drive and to phone HP, as, if Currys carried out a repair it would invalidate the warranty! What was I paying £8 a month for? I phoned HP who couldn't have been more helpful. They're sending a technician to replace the hard drive. I emailed Knowhow complaining and asking if they could explain what I was paying for. They phoned me to basically say "peace of mind and accidental damage" My house insurance covers accidental damage and I haven't had peace of mind. The extended warranty with HP only cost £52 for an extra 2 years whereas I would have been paying Currys £96 per year so that they could tell me to phone HP! Needless to say, when I asked for a refund I was told they don't give refunds! Stay away from this "service agreement"
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.