Ebay

Very disillusioned!!!

I have been using e bay for some time and up to now was happy with the service provided. I can't believe that a buyer is charged for return postage when an item is obviously misdescribed.This is e bay policy!!!v It has recently cost me over £43 to return a package to China. All I can say is be very careful before you order especially from outside the UK. I also had to spend a considerable amount of money to get a similar match as my grandaughter had chosen this item and I did not want to disappoint her. Don't believe it when they say you are protected by ebay and paypa ,l I would like to kno what protection. The customer service is also very poor it just seems to be automated as they definitely don't read what you are asking.