After reading the descriptions on differant beds I ordered a sofa bed for my spaniel. I have had sofa beds before but when this eventually arrived I unpacked what is bascially a quilted blanket with a C shaped 'cuff' at one end so that you could turn YOUR sofa into a bed! I promptly telephoned customer service and explained that what is described and what you get are two differant things. She read the description on their web site and agreed with me and told me to send it back for a refund-recorded delivery! I said I wasnt prepared to fork out for the return of a large heavy enough item that has been wrongly described. A very rude and patronising manager said if I didnt send it back I wouldnt get a refund and its not his fault that I cant afford to send it back-they dont give free postage!! I checked on the manufacturer' web site and they describe exactly what the product is. After taking legal advice my only option is to post it back and take them to the small claims court to get my postage back. I believe this is why the company treat customer complaints with the contempt they do-because they know we will give up. Except I am NOT. So you have been warned-Please dont trust your money to this company!
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