Betta Living

disgusted, poor customer service and its not even fitted yet!!!

I am/was due to have a new bathroom fitted on Monday (26/11/2012).
I have a call today from Mark with his total I do not care attitude telling me I now have to wait until some date in December which he mumbled and I was unable to catch.

I have already booked the time off work, I will now lose my holidays and I am unable to even book any in December.

This has been an on going saga since July!!!.

July until December to get a bathroom fitted is ridiculous.

I ended the call telling Mark I am going to cancel the order who then promptly told me I have singed a contract with them.

Which I have, as they are unable to install this in a timely manner this order will be cancelled and I will be speaking to the CEO tomorrow!.

Completely unhappy and as a repeat customer I feel totally let down.

The staff simply do not care, as long as they are getting there wage, we are just an order number.

AVOID THIS COWBOY FIRM!!

Mrs Milne.

Mel Mango found this review useful

25 November 2012

Reply from Betta living

Mrs Milne, terribly sorry to hear you have had a poor experience with us recently. I will be speaking with the relevant team members on Monday morning to investigate your comments. In the meantime if you need to contact me directly you can do so at : barry.rourke@bettaliving.co.uk Barry Rourke on behalf of Betta Living