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The Plumbing Shop

Didn't inspire me with confidence

These days, when I order something on the web I expect prompt service and to be kept informed of likely dispatch and delivery dates. All I got was e-mail confirmation of the order. After 5 days I had to chase them, only to be informed their computer systems were down and my order could not be checked. I had to ring them again to chase two days later, to be told my order was awaiting delivery from their supplier but expected shortly. I asked them to ring me to confirm its arrival (or not) the following day but no phone call came by the agreed time and yet again I had to chase - to be told.I had ring back later to confirm dispatch to me. Poor customer service in this day and age.

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ben hayes
Reviewer
United Kingdom

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