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Reviews (1)

Diet Chef

Poor customer service

Quality of the food is quiet good, which both me and my wife are enjoying but the Customer service is equally poor, or even worse so far in my experience.I requested a saturday delivery as both me and my wife work full time, but wasn't delivered as requested, eventually I had to collect from the UK mail depot at Runcorn atleast a week after the order. one of the boxes were already opened for which no satisfactory explanation was given. UK mail customer service told me that it was never requested for a Saturday delivery, where as diet chef told me that it was for Saturday delivery but they could not find my address ( A GREAT JOKE) , nobody even contacted me but they efficiently updated online tracker anyway as tried phone- no answer blah blah blah... so either diet chef or UK mail was lying... Why that has to be?

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Anisur
Reviewer
United Kingdom

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