I ordered a bed online, but was then told by email that it was out of stock. I was given options to reorder or refund and a very prompt follow up email. I selected a second bed, from the list of available, but a second email arrived saying it was out of stock as well. Having said that the email correspondence form customer service was very quick, polite and apologetic. I was offered additional credit for the inconvenience, although I did not take then up on this. The bed I eventually selected was cheaper than the original and the excess payment that I made was refunded almost instantly. I would definitely use this company again and happy to recommend to friends.
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