David´s profile
Reviews (3)
Myprotein.com
Unreliable, Badly Managed
Sadly, I have found this company to be unreliable and difficult to deal with.
I transacted with the early incarnation of this company back in 2005 and found them reliable (orders picked/packed correctly, delivered reliably). However, today's incarnation of MyProtein is an entirely different beast. From a customer perspective, this is no longer the same company in terms of how they operate, from top to bottom.
Having made a reasonably simple order, which I was billed for promptly, I recieved an entirely random and incorrect item. The process of returning the item and obtaining a refund has been long and arcane, with a series of deliberate road-blocks and hoops to be navigated through, all interspersed with long waiting times for response e-mails. In my opinion, this is wholly deliberate. In other words, if I were a cynical man, I'd say that it appears to be managerial policy to make the redress of problems -- especially those involving the refund of monies -- as long, needlessly complex, and time consuming as possible. E-mails are full of unnecessary blurb -- and if you didn't have a legal eye, you would be caught-up in confusion and doubt over your actual rights as a buyer. Those who are desperate then call MyProtein's 0845 "Customer Support" telephone number. I heartily recommend against that.
The problem was only ultimately addressed after a series of communications that spanned over over 1 month since the initial date of order, 4 weeks since the cancellation and refund request, and over 2 weeks since a refund was purportedly issued.
Lesson learned -- I will not be transacting with this company again. Lastly, I do wish I checked TrustPilot before transacting with this company -- I could have saved myself a lot of hassle and wasted time.
Chemist Direct - UK's Online Pharmacy. Fast, discreet & secure.
Mostly very good.
My experience using Chemist Direct is mostly very good. Generally speaking, products are priced reasonably, are in stock, and are delivered with reasonable speed.
I did have mild dissapointment recently when a recieved product was not the same as the product in the picture. (The pictured item was the up-to-date version of the product. The recieved item was the old version of the product.) However, this has been the exception to the vast majority of my dealings with this company, which have all been very satisfactory.
Easypc Uk
Trustworthy Company to Deal With -- Happy to Recommend
I have recently used this small company to buy a custom-build PC with very satisfactory results. I am happy to recommend this company to others.
I have split-up the review into the following sections:
1. Ordering Process
2. Delivery and Unpacking
3. Quality of System Construction/Build
4. Ease of System Set-Up
5. Conclusions
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1. Ordering Process (including Advice/Feedback)
EasyPC-UK’s EBay site is http://stores.ebay.co.uk/EasyPC-Ltd and their homesite is http://www.easypc-uk.com. Both are easy to browse and pre-built units can be bought easily.
For a custom-build, a sale happens like this: (1) Agreement on specified system at specified price point, typcially via a number of "back and forth" e-mails, (2) payment, (3) delivery.
I sent a few e-mails to Martin, who proved to be extremely knowledgeable and helpful. I could tell he was experienced in system building. In the end, I selected EasyPC-UK.com over quite a number of other businesses (probably over 10 competitors). The reasons I went with EasyPC-UK.com were:
(i), the knowledge, helpfulness and speed of Martin's replies.
(ii), their willingness to offer a genuine custom-build PC with the quality parts I specified (and not lower-qualty alternative parts).
(iii), their offer of a price-point that offered reasonable value, relative to the parts selected.
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2. Delivery and Unpacking
After payment, delivery was prompt. The delivery arrived, well-packaged and undamaged, as two boxes under a single delivery (i.e., as “box 1 of 2” and “box 2 of 2”).
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3. Quality of System Build
I ordered a mid-level base-unit. The build was exactly as as agreed and was executed well. Attention to detail had been paid to cable management, and my request to house particular components at particular locations was upheld.
The price-point was very reasonable for the hardware selected.
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4.. Ease of System Set-Up
System set-up went without a hitch. After unpacking and powering-up, finalising the installation of my own OS went without a hitch. After that, I installed the appropriate group of up-to-date drivers and other software.
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5.. Conclusions
In conclusion, I am very happy with my dealings with EasyPC-UK.com, and would have no qualms about recommending this small company to others.
The key benefits of dealing with this company were:
* easy e-mail communications, which made it easy to buy the system I wanted.
* a price-point that offered value relative to the hardware items selected.
* reliable delivery.
Assuming EasyPC-UK.com keep up this good work, I am happy to recommend this company to others.
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