We've just been completely ripped off by pet planet! We ran out of cat litter as has our local pet shop, so we placed an order with pet planet using their £8 next day delivery service. 4 days (and a very unhappy cat) later it finally arrived. We called them to find out what happened and get a refund as we paid for a very expensive service we didn't receive, and had a very rude and unhelpful woman on the phone who refused to help or refund! I'm sure this must be illegal?
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