Petplanet

Oo Pet Planet just took our money then didn't deliver..!

We've just been completely ripped off by pet planet! We ran out of cat litter as has our local pet shop, so we placed an order with pet planet using their £8 next day delivery service. 4 days (and a very unhappy cat) later it finally arrived. We called them to find out what happened and get a refund as we paid for a very expensive service we didn't receive, and had a very rude and unhelpful woman on the phone who refused to help or refund! I'm sure this must be illegal?

23 November 2012

Reply from Petplanet.co.uk

Good Morning, Please accept my apologies for the inconvenience you have had. We never like to hear one of our Customers is unhappy with our service. Please call 0845 345 0723 and ask for Denise Prendergast. Thank you