Mrs Mary Norman´s profile
Reviews (3)
Chocolate Trading Company
Chocolate Express
Decide what you need and with very little time spent and no trouble, your items arrive in perfect condition and you can sit back and relax and get ready for Christmas.
Perfect.
VioVet
Amazing price,Speedy delivery Vio Vet delivers
Great price and also quick delivery. No hasstle. Just delivers
Pet Supermarket
Not good service at all with this order
My order was placed and I requested express delivery. Noorder arrived. Phoned and no answer, e.mailed and no quick reply, eventually I was phoned and told that a few of the items would be in within a couple of days and that my express £4.95 woudl be refunded and my order received on the following monday. Received the order and I received ! x item instead of 1 x box of 18 of the product. Could not get through on the ohine, sent e.mail. e.mail reply stated that my missing items would be received soon and they would advise me when it was being despatched? managed to get through by phone and express anger. It took almost two weeks to get an express delivery and also a lot of time with the emails and phone calls not being answered. No urgency, not enough customer support and generally no care taken to fullfill the express request or even to make an appology.
Reply from Pet Supermarket
Mrs Mary Norman´s profile
About
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I am disappointed with your experience when shopping at PET SUPERMARKET and I can assure you that we take any complaint very seriously and we value all our customers.
Here at PET SUPERMARKET we have out stock system fully integrated with our website and use a scan to box system so complaints of your nature should never occur. This said it is clear that you have received a bad experience when shopping with PET SUPERMARKET so I have issued you with a voucher as a gesture of our sincere apologies for the disappointment caused with your order.
Kind Regards
Mark Berriman
Managing Director
PET SUPERMARKET