This is by far the most unreliable company I have dealt with. After I placed my order I didn't get any confirmation or communication at all. After a week I sent them a message in the eBay messaging program, asking whether the item was sent yet or not. This mail went unanswered. After another week, I got what seemed to be an automatic mail in my e-mail inbox, asking me to give feedback for my recent purchase - this was the first I heard from the company at all!
I replied by asking, again, whether they had sent it yet or not, and in case they hadn't I would prefer a refund instead. A day later I got my response, saying that the item now had been shipped, and it therefore was to late to give a refund (after reading a few of the other reviews of late I can see that many have been/are in the same situation as me). I had specific needs when it came to the shipping method (in which I specified when ordering the item), which of course was neither taken into account nor did they contact me about it prior to shipping. I have now been in a "mail feud" with the company for over a week regarding both the time of shipping and customer service. The customer service staff ARE NOT HELPFUL, and doesn't even try to satisfy/correct their errors - they are good at making apologies for me not being satisfied though! Another extremely frustrating point is that it takes between 2-3 days before you get an answer by mail. This makes it even more frustrating when you send a long and detailed mail, only to get a very short reply which doesn't answer my questions.
I would gladly pay a much higher amount to a company that know how to treat their customers. This company is just rubbish. How they have 7,5 out of 10 on average customer rating is a mystery to me...
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