I have used then for years at work and the deal there was orders over £45 were free UPS next day delivery. That always seems good. The free Web order delivery is not so reliable. I spent £30 and the order sat in their system as "processing" for several days and in the end took four to arrive. I expect an expensive order would still go via UPS and be reliable, but small Web orders, though stated as same day dispatch, will not necessarily arrive next day.
Customer service, however, is excellent. I think the thing to bear in mind is this is really a business-to-business enterprise that is venturing into retail. I think they are crazy to allow you to order something that costs less than its postage (like buying one standard red LED for example).
They asked the best price I could find, they send order acceptance and dispatch notices within minutes of placing the order, and the item was new, as described and packaged robustly. Only the Courier (UKMail) was substandard, failing to deliver the next day and claiming that they had called me to confirm my address but I had not answered, though I had been in all day and had no 'missed calls'.
I have not had to contact HSS for anything else and have not had any issues with the item so I cannot comment on their after sales service, however, which is just as important, so until I have had the item for the statutory warranty year there is always the possibility that I might have to reduce the number of stars, but the signs are good so far.
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