PAUL A FLOREY´s profile

Reviews (4)

John Anthony Mens Fashion

excellent

Great service and helpful staff

The Menswear Site

GREAT COMPANY!!!

Very quick delivery..and nice product..An excellent company to deal with..Thank You

FFX

SHOCKING!!

The most un helpful company I have ever used on the internet...Rude staff !!

23 November 2012

Reply from Folkestone Fixings Limited

Hi Paul,

I am sorry to hear you feel this way, but having read through the transcript of your phone call I am very surprised that it is us you are calling rude... foul language directed at staff will not be tolerated under any circumstances.

That said we understand your frustration concerning delivery address changes, but it is company policy to only ship goods to the card holder's address - this is clearly stated on our checkout page, before payment. This policy is for your protection as well as our own, limiting your exposure if your card is stolen. You also need to understand the difficulty of making any changes after your goods have already been shipped.

Our staff are constantly commended for their helpfulness & politeness by our customers - you only have to read some of the 1000's of reviews on this site to see that for yourself. The only reason we were unable to help was because we could not do what you were asking - not because we were being difficult.

PAUL A FLOREY´s profile

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PAUL A FLOREY
Reviewer
United Kingdom

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