Steven´s profile
Reviews (1)
http://www.interioricons.com/index.php
good service poor product!
The only good thing about this purchase is that it arrived quickly. Unfortunately it came with a scratch on the underside and the filling for the chair is non existent.
23 November 2012
Reply from Interior Icons
Steven´s profile
United States
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We are genuinely surprised and disappointed to hear that one of our products has fallen short of your expectations.
Had you let us know we would have dealt with your concern immediately. If you are still unhappy with your product then we would be most happy to arrange to collect it from you and offer a complete 100% refund including your carriage costs. In 7 years of trading we do not know of a single dis-satisfied customer and I am most keen to maintain this record. All of the reviews on this and countless other websites about us are all true and we are shocked to receive negative feedback!
Interior Icons are justifiably proud of the high quality of the products that we offer as well as the level of service that we extend to all of our customers. It is exceptionally rare that a complaint or issue is ever raised and when it is we will do everything possible to resolve the situation to the satisfaction of the customer.
I have tried to call you this afternoon to rectify this problem for you - please call us when you get a chance. Our number is 01337 828916.
I very much look forward to hearing from you.
Kind regards,
Neil Mitchinson
Managing Director.