I have been awaiting a parcel and have found the online tracking system very vague. I discovered that whilst in transit, my parcel had been labeled with the wrong address and found the website very one sided. It seemed more orientated round the sender, Parcel2go's customer, rather than the person recieving the parcel, the third person in the transaction.
However, I felt very reassured after speaking to Rose via the online chat helpline. Friendly, helpful, efficient, human (as in got realistic, human answers).
Thank you Rose.
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