after old contract finished, phoned t-mobile and sorted out new deal with free blackberry on the 5/11/12 received bill and was being charged for the blackberry. contacted them to say the deal i had was for the phone to be free, girl admitted that the bill should be 19 pound, not 110 pound, and said my account will be sorted on the 19/11/12, t-mobile took 110 pound out of my account. contacted them but could only speak to some one in Malaysia, who was apologetic but could not give me answers to my questions. i then emailed customer services, but received email back saying this service is unavailable and phone 150. what a joke. i have now contacted my bank and through the direct debit guarantee clause i have received my money back, i am now waiting for them to get in contact with me .
Dave Naylor found this review useful
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