Purolator

Pay a lot, get very little

I bought something online, sadly shipped by Purolator. When I got home from work there was a voice message to say that Purolator needed to know whether my street was "east" or "west". Now Purolator already has (a) my account details, and (b) my Postal Code and my street number. And the Government, major banks, Credit card companies, etc all have NO problem shipping to my street without the East or West designation.

But not Purolator! No, their computer asks for East or West and they can't possibly ship without that information it seems.

I phoned the day I got the call - Thursday - and provided the "West" designation and was then told that my package wouldn't be delivered until the following Monday!

I was staggered. Pay a lot to Purolator, get very little.