I bought at Packard Bell all in one computer from Currys two years ago and took out the service plan as it was sold to me on the basis that whatever happened I would be covered. The screen kept blanking out and I took it to Currys/PC World and got it back ten days later with no explanation of what they did or what was wrong with it. I had to wait twenty minutes while someone was telephoned and I still came away none the wiser. I goT my pc home to find the power cable was missing and it then took TWO WEEKS to get a replacement , I telephoned the help line ten times and visited the local store twice! I had a computer sitting doing nothing while KnowHow lied to me and then sent the cable to my home address instead of my work address which I expressly asked them to do. When I got my computer up and running I discovered the casing all scratched where it has been placed down without protection!!!!! Five emails later I have surrendered and taken the measly £60 compensation for my trouble and have cancelled the plan. Needless to say I would not recommend this to ANYONE and put the money away each month and use a reputable local company for your repairs. I was told an annual service was included but no one would contact me as it was my responsibility to take it to Currys for that. My car has an annual service and the dealership contact me to say its needed and collect it and deliver it back to me and that's what I call excellent service. DON'T USE THIS CRAP SERVICE . Dont be fooled by the salesmen in PC World they get commission and could not give a shiny shite if you have any trouble as long as they get their sales targets. Can't be bothered to rate even a tiny star for rating.
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