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Reviews (4)

cleverboxes

Joey Baler

Waiting for an item to be in stock for over 6 weeks and being told week after week it is expected in, terrible service.

29 May 2013

Reply from cleverboxes

Dear Nick,

Firstly, I would like to apologise for the inconvenience and the delay you have experienced with your order. Unfortunately when your order was placed we were notified of a 3 week lead time by our supplier, due to the delay we offered the option to cancel your order and where necessary issue a full refund. However, you advised that you wished to keep the order and wait for the item to be in stock.

Sadly, over the last few weeks, due to the issues our supplier has faced when trying to source the item we have been notified of new
estimated time of arrivals (ETAs). This update has then been relayed to you through various platforms, such as email and our website Chat facility. The option to cancel the order has always been available along with the full refund.

I can fully understand your frustration with this delay. Our aim in Customer Services is to ensure every customer is kept up to date with order progress, delivery information and after sales support. If there is anything in particular you were not happy with or believe could be improved please provide us with further details so we can look to continually improve the service provided by Cleverboxes.

If you wish to discuss this matter further please do not hesitate to contact me.

Kind regards,
Jenny
Customer Service Representative

CHILLBLAST

Outstanding Company

Ordered from Chillblast as I had done alot of research in trying to find a reputable on line retailer with expert reliability and award winning service and competitive prices. Chillblast lived up to its reputation and more. The customer service was flawless, always responding very quickly, and I was able to tweak and customize the computer I wanted at such a great price. you won't find a better company for pricing and customer service, pricing, and professionally built machines. Will only ever use Chillblast from now on and I plan on telling everyone about these guys, they deserve all the reputation and credit. Thanks.

PCBuyIT Limited

Brilliant Company

Excellent service, amazingly cheap prices and great free next day delivery.

Simply Electronics Ltd.

Good customer service and prices.

I bought a Canon 18-135mm lens from SimplyElectroincs, the pricing they offered was the best around. My only complaint with the company was their slow delivery, but they were helpful in trying to get it dispatched as soon as possible. And also as a will of good gesture they offered me a free 5in1 cleaning kit for the inconvenience, so overall very good customer support and prices, now if they could just speed up the delivery it would be a 5* company. I Will shop with them again, I will just take note that some orders may take longer then expected.

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Nick
Reviewer
United Kingdom

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