The delivery service and helpfulness is great. Goods arrived as described and promptly. My problem is really of my own making. Having placed a couple of orders I noticed on an email they offered me 10% discount on subsequent purchases. I immediately emailed them rather than try and cancel the order. They replied that they were unable to apply the discount to my order retrospectively - why not? This is very disappointing customer service. In comparison my experience with another purchase at the same time from a different company - the day after I ordered an item they reduced it's price. I sent an email query. They replied promptly and refunded the difference. Unfortunately, Overboard don't sell light bulbs
The whole experience was a comparative pleasure to the usual tyre replacement experience. Blackcircle were very efficient and very helpful. They did go that extra mile. The actual fitting experience was equally excellent. Carmaster in Harrogate were helpful, friendly and prompt. I would strongly recommend this option to all.
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