Francy Montoya´s profile

Reviews (1)


Terrible service -

My first delivery was supposed to be on 14/11, received a text which said it was going to be delivered between 1257 and 1357, but I could not wait until that time, I thought the delivery person will leave a card for me to rearrange, which did not happen, instead and according to my supplier they have a signature saying someone in my house refused the delivery, although there was no one home and I have no asked for this to be delivered to a neighbour, "still they had a signature which refused the parcel".... And not "sorry we miss you" card was left .The order was retuned to the supplier on those grounds.
Had to reorder and again the same thing happened, although i was home, no card and a refusal signature "again" all a lie. I, some how managed to speak to someone on the phone after waiting on the line for about 20 minutes to arrange a collection from depot.
Today after travelling for about 1 hour and walking for 15 minutes one wayI managed to collect my Parcel.
Will never order from a supplier that uses DPD for delivering . Extremely disappointing !!!!

26 November 2012

Reply from DPD UK

Hi Francy,

It seems that our driver may have gone to the wrong address the first time round, hence the signature that you don't recognise.

I'm very sorry that you suffered these delays, and for any inconvenience that was caused.

I see that you collected the parcel from your local depot recently - was everything okay when you visited?

Contact me if you need any information -

Kind regards,


Francy Montoya´s profile

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Francy Montoya
London, United Kingdom