I ordered this as I had previously been let down by WAE+ (who have still not refunded my money) and after that experience, was a little sceptical aboiut a less well known company.
Communication was very good, emailing me at every step of the way. It arrived the day they said it would, DHL were a little over-enthusiastic about their security when I went to collect from the depot but that's by the by, at least they didn't chuck it on the doorstep and leave like so many couriers do!
Very happy and would use this company again.
Ordered a camera lens they said was in stock on 12th October. Estimated delivery date 26th October. Contacted them on 31st October and they apologised for the delay and said it should be with me by the 7th of November. Contacted them on the 8th and they said delivery by 16th. Contacted them on 17th November and said if it wasn't deliverable before the end of the following week I wish to cancel. They helpfully responded quickly and said they would refund me immediately.
Received an email today saying my refund has been delayed (!) and they've given me a letter to take to my bank. I bank on-line, I have nowhere to take it, I just want my money back- yesterday.
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