Chris Wilmott´s profile

Reviews (2)

The Happy Puzzle Company

Great range of products, questionable marketing.

I think this Company probably has an unmatched product range, which is why I buy stuff from them.
I think the prices ought to be given inclusive of VAT, as it is hard to imagine any customers who do not have to pay this tax. At the very least I think an inclusive price might say "including £... VAT."
The other thing that needs sorting out is the claimed discounts in the Company's advertising. I recently bought three items all marked as best sellers, having been attracted by the advert claiming "up to 40% discount on selected best sellers" and entered the appropriate discount code, but received 0% discount. I think items selected for discount should be made explicitly clear, so that customers like me will not end up feeling that they have been tricked.

10 February 2014

Reply from The Happy Puzzle Company

Dear Chris,

Thank you for your review. I am afraid that you are totally incorrect in what you have stated. Every price advertised on our website is shown inclusive of VAT - the price you see is the price that you pay.

We are required to show the VAT element included in the cost of all goods on your invoice, which you see at the end of the checkout. What you perceive as having been added to your bill was in fact already included - you have not been charged anything extra, I can assure you.

From your email, it appears that you have ordered from the 40% off sale. I would ask you to check that you did in fact input a valid discount code against products that actually appeared in the offer. The code was only valid against the list of top selling products listed on that specific page, and this is clearly stated in the terms and conditions.

Please let me know if this answers your query. We are an open an honest company. By giving us a negative review, you will have affected our overall rating with Trustpilot and I would urge you to kindly change this if you do feel that your assumption here was incorrect.

Kind regards,

Gavin Ucko
Managing Director
The Happy Puzzle Company
0844 848 2822

My Tuxedo

This item arrived next day & did exactly what it said on the tin.

This must have been posted immediately, as it arrived the day after I ordered it. I was delighted to see that the extra sleeve length wasn't just a sales ploy, as I was by the price: significantly less than my local outfitter (the only one) was charging for standard sleeve-length shirts. If I need any further items, I won't be using him any more.

Chris Wilmott´s profile

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Chris Wilmott
United Kingdom