I ordered a vacuum cleaner on Tuesday and paid for next day delivery as our old one had broken. After two days waiting in I called the "customer service" line (10 minute hold) to be told that there's a delay and it will arrive next week. I can't cancel the order or get a refund until the wretched thing arrives. A courtesy call to say the delivery would be late would have been helpful, but nothing. I was supposed to be having friends around for drinks at the weekend, but won't be able to now as I can't clean the house. I wish I'd read the reviews here first; shocking service and the last time I use Debenhams.
My husband ordered an iPad 4 for me and paid extra to have it delivered on a Saturday morning between 7am and 12pm so we could guarantee we'd be home and I'd have the weekend to enjoy the iPad.
When the item didn't arrive, he called Very who said it was being delivered by Yodel and gave him a tracking number. When he tried to enter the tracking number on the Yodel site, it didn't work. OH called Very back and the next adviser said that it had actually been sent by Royal Mail. OH tried the tracking number on their site, and it didn't fit there either. Quite where this tracking number came from is anyone's guess. We waited in all day and at 5.30pm OH called Very yet again and tried to cancel the order and his account so we could go to John Lewis the next day and buy one, but was told that because the item had been despatched this wasn't possible, and that if it didn't arrive within 11 days we would be entitled to a refund. Is it even legal to not refund someone who hasn't received the goods? Obviously I was VERY disappointed as I had been looking forward to my iPad arriving all week, and OH was upset as it was supposed to be a gift from him and it turned quite sour.
In a nutshell, unless there is a really really good reason you have to use Very and you are happy to wait for a long time uncertain whether your item will arrive or not and when, don't bother. Rubbish.
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