The Plumbing Shop

Poor - didn't fulfil required delivery timescale and didn't communicate - had to purchase elsewhere!

I ordered on line and website advised product was to be delivered in 1/2 days. When item hadn't arrived in three I contacted to chase up and was advised that it had to be ordered and it may be available in a further 5/6 days. This was no good to me I had arranged for it to be fitted days before that. It's normal practise that if a company is unable to fulfil the declared timescale they should communicate with customer to determine how they would like to proceed - not just to take the money and assume that's ok?? When I became aware of the delay I asked for the order to be cancelled and my money to be refunded immediately - no response to 2 e-mails so I called and the staff member (although polite) advised that they hadn't actioned the e-mails due to tech problems and product was already on its way. I therefore had the inconvenience of having to return the item - as they then advised they would refund my money. I asked that they confirm this when it had been done ...... still waiting! If you have time to get the runaround ..... feel free to use this company!