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Reviews (2)

Charterhouse

Still waiting.

After ordering on Christmas day, I expected to have to wait a day or two extra. However my order details told me that my estimated dispatch date was boxing day. After that didn't happen the date has now changed to today, and still the order status is "pending". One of the items I ordered is now showing as out of stock, when it was in stock when I ordered it. Not a happy bunny really.

01 January 2014

Reply from Charterhouse Aquatics

Mrs Stephens,

Thank you for getting in touch and i am sorry if there has been a delay on your order and some confusion regarding delivery times over the holiday period.

One of the items that you purchased does indeed have a temporary delay attached and for this i would like to apologise. Due to deliveries into us and direct to customers being delayed, some stock levels have been a little out and i have sent you a separate email detailing lead times etc.

No deliveries over the holiday period were guaranteed i'm afraid,this is something that was unfortunately laid out by the courier company and therefore we have had no option but to abide by it. We have been dispatching orders over the holiday period and also show a notification on checkout detailing this to try and avoid customer disappointment.

I am sorry if the above notice was missed and we are currently working hard to get your order to you as soon as possible.

Kind Regards,
Ryan Davis
Charterhouse Aquatics Management

Rlrdistribution

No good for presents!

I ordered an item To be a Christmas gift for my husband, delivery was quite slow, which wasn't too much of a problem. However ALL of the order details were n the front of the package. The item name, order number, my telephone number and obviously full name and address. It's made me quite worried as to who else will have seen all of my details, and if the item had slipped into anyone else's hands what they could have done with such information. Also, had my husband taken the delivery he would have instantly known what he had.
Maybe different delivery package stickers would be a good idea?

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Hattijoz
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United Kingdom

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