I used to love boo hoo but then they mixed my order up by sending the wrong thing which I needed for the next day. Then they were out of stock in which I wanted so had to get a refund, desperately wanted that outfit and paid next day delivery!!! All to be a waste and then had to waste my time sending it back. Did get an apology email but that's it!! Would have expected something free as an apology or a discount or something.
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